Privacy Policy

Name, phone, email, delivery address, order history, sizes you save, and chat messages you send us.

To deliver orders, answer questions (including with an AI assistant that staff supervise), and — only if you agree — send offers.

Only staff who need it for their job. Couriers get your name, phone, address and the amount to collect.

Order updates by SMS and email. Offers only with your consent; reply STOP any time.

When you message our Facebook Page, Instagram, WhatsApp or TikTok account, we receive your name, profile picture and the messages and photos you send, through the official Meta and TikTok APIs. We use them only to answer you and to take and deliver your order. We don't sell this information or use it for anything else.

If you sign in with Facebook or Google, we receive only your name, email and profile picture to create your account.

You can update your details, turn off offers, or ask us to delete your account and data.

To delete your account and everything we hold about you (including chats from Facebook, Instagram, WhatsApp or TikTok):

1. Email from the email or phone number on your account, with the subject "Delete My Data", or send the same message to us on Facebook, Instagram or WhatsApp.
2. We confirm it's you and delete your account, saved addresses, wishlist and chats within 30 days, and reply when it's done.

Order records needed by law for accounts and tax are kept, with your name and contact details removed.

You can also remove MiniLove from Facebook: Settings & Privacy › Settings › Apps and Websites › MiniLove › Remove.

Email or message us on WhatsApp.